Privacy Policy

1. Introduction & Scope

Luxe Lean 24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxelean24.com and use our residential and commercial cleaning services in Los Angeles. We operate in compliance with the California Consumer Privacy Act (CCPA) and other applicable United States privacy regulations.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Data

We collect personally identifiable information that you voluntarily provide to us when you request a quote, book a service, or contact our concierge desk. This information may include:

• Identity Data: Full name, business name, and job title.
• Contact Data: Residential or business address in the Los Angeles area, email address, and your verified phone number (e.g., +1 (310) 905-1284).
• Property Data: Square footage of your estate or office, number of rooms, presence of pets, and specific material finishes (marble, hardwood, etc.) requiring specialized care.

2.2 Automated Data Collection (Cookies & Tracking)

As is standard with professional web operations, we automatically collect certain information when you visit our site. This is primarily for our advertising efforts on platforms like Microsoft Ads and Google Ads. This data includes:

• IP addresses and device identifiers.
• Browser type and version.
• Time zone settings and location data (specifically within Southern California).
• Operating system and platform.
• Interaction data, such as which service pages (Commercial, Turnover, etc.) you spent the most time on.

3. How We Use Your Information

The information we collect is used to provide a high-tier, personalized service experience. Specifically:

• Service Fulfillment: To schedule and perform cleaning services at your designated Los Angeles location.
• Communication: To send you service reminders, quotes, and updates regarding your booking via email or phone.
• Marketing Optimization: To analyze the effectiveness of our Microsoft Ads campaigns and ensure we are reaching the correct audience in areas like Beverly Hills, Santa Monica, and Downtown LA.
• Safety & Security: To verify the identity of clients for the protection of our bonded and insured technicians.

4. California Privacy Rights (CCPA)

As a California-based business serving the Los Angeles community, we provide specific rights to California residents under the CCPA:

• The Right to Know: You may request a report of what personal data we have collected about you over the past 12 months.
• The Right to Delete: You may request that we delete any personal information we have collected from you, subject to certain legal exceptions (such as tax or employment records).
• The Right to Opt-Out: We do not sell your personal data to third parties. However, you have the right to direct us not to share your data for cross-contextual behavioral advertising.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Luxe Lean 24 uses industry-standard encryption (SSL/TLS) for data transmission. Access to your personal data is strictly limited to authorized personnel who require the information to perform their duties (e.g., our scheduling team and your assigned cleaning supervisor).

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

7. Contacting the Privacy Officer

If there are any questions regarding this privacy policy, you may contact our compliance team using the information below:

Luxe Lean 24
1801 Century Park East, 24th Floor
Los Angeles, CA 90067
Phone: +1 (310) 905-1284
Email: legal@luxelean24.com