Terms of Service

1. Acceptance of Terms

By accessing the website luxelean24.com and booking our professional cleaning services, you agree to be bound by these Terms of Service, all applicable laws and regulations in the State of California, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Service Description & Scope

Luxe Lean 24 provides premium residential and commercial cleaning services within the Greater Los Angeles area. Our services include, but are not limited to, deep cleaning, turnover services, and specialized kitchen sanitization. While we strive for perfection, "clean" is a subjective term. If you are not satisfied with any area we have cleaned, you must contact us within 24 hours of completion, and we will return to re-clean that area at no additional cost.

3. Cancellation & Rescheduling Policy

In accordance with Microsoft Ads transparency requirements, we clearly state our cancellation policy:

• Standard Cancellation: Appointments may be canceled or rescheduled without penalty up to 48 hours before the scheduled start time.
• Late Cancellation: Cancellations made within 24-48 hours of the appointment will incur a 50% service fee.
• Last-Minute Cancellation (Less than 24h): Cancellations made within 24 hours or "no-shows" (where our team cannot access the property) will be charged the full amount of the service.

4. Client Responsibilities & Access

The client is responsible for providing our team with access to the property at the scheduled time. This includes providing keys, access codes, or ensuring a representative is present. Our team is trained to work around pets; however, for the safety of our staff and your animals, we recommend that pets be secured during the cleaning process.

5. Limitation of Liability

Luxe Lean 24 is fully bonded and insured. However, Luxe Lean 24 and its technicians shall not be liable for any indirect, incidental, special, or consequential damages. We are not responsible for damage to items that were already broken or not properly secured (e.g., heavy pictures not hung correctly, loose fixtures). We require all high-value items (jewelry, cash, rare collectibles) to be secured prior to our arrival.

6. Payment Terms

Payment is due upon completion of the service unless otherwise agreed upon in a corporate contract. We accept all major credit cards. Late payments will incur a 5% monthly interest fee. All pricing is subject to change based on the actual condition of the property upon arrival.

7. Governing Law

Any claim relating to Luxe Lean 24's website or services shall be governed by the laws of the State of California without regard to its conflict of law provisions. Any legal action shall be filed in the courts located in Los Angeles County, CA.